KAAJ is a digital platform built to transform how India connects with its informal workforce. From home assistance to daily tasks, skilled work to on-demand support - KAAJ brings together people who need help and people who are ready to work.

We make it simple, fast, and safe for individuals, families, and small businesses to find trusted Service Providers across a wide range of services. At the same time, we empower workers - from local workers to skilled professionals - with digital identity, visibility, and genuine earning opportunities.

India’s informal sector has always operated offline, unorganised, and unnoticed - despite being one of the country’s largest labour forces. KAAJ exists to optimize, digitize & monetize that.

Our Vision

Digitize India’s informal workforce into the world’s largest organized digital economy. We envision a future where every worker has:

• A digital identity
• Access to steady opportunities
• Fair, dignified earnings
• A platform where every user can access trusted, verified support anytime, anywhere.

Our Mission

To empower local workers and simplify life for individuals and families through technology, trust, and transparency. We are committed to:

• Making India’s informal talent discoverable and digitally accessible.
• Providing workers with meaningful earning opportunities across diverse categories.
• Creating a platform where pricing is transparent and mutually decided.
• Ensuring safe, respectful interactions between Users and Service Providers.

What We Stand For

KAAJ stands for simplicity, trust, and empowerment. We use technology to uplift communities, support livelihoods, and make daily life easier. We believe:

• Workers should earn more and earn with dignity.
• Users should get reliable support without hassle.

The Team

We are a team of passionate intrapreneurs who are committed to digitizing India’s informal workforce. Leveraging technology to build a digital marketplace that benefits both workers and users, the Kaaj team is a bridge that connects needs with skills, opportunities with ambition, and people with progress.

1. Introduction

At KAAJ, we value your privacy. This policy explains how we collect, use, and protect your personal data when you use our website and mobile application.

2. Data Collection

We collect information you provide directly to us, such as when you create an account, book a service, or contact customer support. This may include your name, email, phone number, and address.

3. Location Data

To connect you with nearby professionals, we collect precise location data from your device. You can disable this in your device settings, but it may affect service availability.

4. Data Usage

• To provide and maintain our Service
• To notify you about changes to our Service
• To allow you to participate in interactive features
• To provide customer support

5. Security

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure.

These User Terms & Conditions ("Terms", "Agreement") govern your use of the KAAJ User App and the services offered therein. Kaaj Technologies Private Limited ("KAAJ", "we", "us", "our") owns and operates a digital platform enabling Users to book domestic-help and daily assistance services.

1. Definitions

• "Platform": The KAAJ mobile application and website.
• "User", "You": An individual using the Platform to request services.
• "Service Provider", "Worker": Individuals offering services.
• "Services": Services provided by KAAJ through its Platform.
• "Service Fee": Amount payable by Users to Service Providers.

2. Nature of Service

KAAJ is an online marketplace facilitating the discovery and booking of service providers. KAAJ does not employ, manage, or control the Service Providers.

Note: Service Providers are independent contractors. KAAJ is not responsible for worker behavior, quality of services, or damages caused during service. We assist with dispute resolution on a best-effort basis.

3. Account Registration & Security

• Registration: You must provide accurate details (name, mobile) and verify via OTP.
• Account Security: You are responsible for maintaining the confidentiality of your account. Notify KAAJ immediately of unauthorized use.

4. User Obligations

You agree to:

• Use the Platform only for lawful purposes.
• Treat Service Providers with respect and dignity.
• Provide clear instructions and a safe environment.
• Not request illegal tasks or share misleading information.

If you mistreat a Worker, KAAJ may block your account or report behavior to authorities.

5. Booking & Cancellations

• Booking: KAAJ assigns a Service Provider based on availability. You must ensure access at the location.
• Cancellation: Last-minute cancellations may incur a fee. Repeated cancellations may limit privileges.
• No-Show: If a Worker cancels, KAAJ will try to arrange a replacement but is not liable for losses due to delay.

6. Payment Terms

• Service Fee: Includes service charges, convenience fees, and taxes.
• Payment Methods: UPI, Wallet, Debit/Credit cards, Net banking, or Cash (if permitted).
• Pricing: KAAJ may update pricing, introduce surge pricing during peak hours, or apply minimum charges.

7. User Conduct & Prohibited Acts

You agree NOT to:

• Verbally abuse or threaten Service Providers.
• Force Workers to perform tasks not included in the booking.
• Invite Workers for illegal/unsafe tasks.
• Request personal favors or off-platform services.
• Use the Platform for fraud, create multiple accounts, or circumvent the app to hire Workers directly.

8. Ratings & Feedback

Ratings must be fair and truthful. Defamatory or false feedback is prohibited. KAAJ may remove inappropriate feedback. Knowingly false ratings may lead to account suspension.

9. Communication Policy

By using the Platform, you authorize KAAJ to contact you via Phone, SMS, WhatsApp, Email, or In-app notifications for booking updates, support, and promotions.

10. Limitation of Liability

KAAJ is not responsible for damages, theft, health issues, or delays caused by Workers. KAAJ is a technology platform, not the employer of Service Providers.

KAAJ’s total liability shall not exceed the amount paid by you for the service in dispute.

11. Termination

KAAJ may suspend or terminate your account if you violate these Terms, mistreat Workers, commit fraud, or violate safety standards.

12. Intellectual Property

All content, trademarks, and software belong to Kaaj Technologies Private Limited. You may not copy, modify, reverse engineer, or create derivative works.

13. Governing Law

These Terms are governed by the laws of India. All disputes will be subject to the exclusive jurisdiction of the courts of Kolkata, West Bengal.